Refund policy

We offer a 3-day return policy from the date of delivery.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags intact.

Returns will not be accepted in the following cases:

• The product has been used or damaged after delivery.
• The return request is made after 3 days of delivery.

If you receive a damaged or defective item, please contact us within 24 hours of delivery with clear photos of the product and packaging.

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 3–5 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

Shipping charges (if any) are non-refundable.

For return requests, please contact us at:
flexcollectionbrand@gmail.com